1. As these items are custom-made to order, we do not accept returns without cause. We only accept claims for quality issues. For quality concerns, please record a video and email it to us. We will respond to your inquiry and resolve the issue within 24 hours. What constitutes a quality issue: damage or deterioration.
2. If you are dissatisfied due to incorrect sizing, fabric, pattern, or other details, we only offer partial compensation for that specific item. If you insist on returning the item for a refund, since it is a custom product, you must cover the return shipping costs and ensure the garment is clean when returned to our warehouse. Upon inspection and confirmation, we will issue a full refund.
3. As a new factory seller, we may occasionally encounter issues with individual packages during sales, production, or shipping. We kindly ask for your understanding and patience in such cases. Thank you for trusting our store. We offer coupons for new arrivals to buyers who demonstrate high integrity and tolerance. For malicious, overly critical buyers who initiate disputes without email communication or act impulsively, we will generally process their requests slowly. Serious cases may result in bank card blacklisting.
